My Padys

Support

Email contact@ivyapps.cloud · We reply within two working days

Something not working, or a question the app does not answer? Write to us. A person reads every message, and it helps enormously if you say which phone you are on and what you were doing when it went wrong.

The things people ask most

My reminders are not arriving

Check three things, in this order. First, that notifications are switched on for My Padys in your phone's own settings, since turning them off there is invisible to the app. Second, that the goal itself has reminders on: open the goal and look at the reminder row. Third, that the goal is actually running, because a goal that is on hold or waiting in your Later list is deliberately silent.

If all three look right and nothing arrives, email us with your rough local time and we will look at what the server sent.

I checked in but my streak did not move

Streaks count periods where you hit the target, not times you opened the app. A goal set to three times a week needs three days in that week before the week counts. And a rest day holds your streak rather than extending it: it will not break the chain, but it will not add to it either.

I want a copy of my data

Profile, then Privacy & Security, then Download My Data. It downloads as a file you keep. If you want the parts the export does not cover, including any private notes a group creator has written about you, email us and we will send them.

I cannot sign in

If you signed up with an email and password, use Forgot Password on the sign-in screen. If you used Apple or Google, use the same button you signed up with: those accounts have no password to reset. If you are being told an account already exists, sign in with the method you used the first time and we will connect the two so either works from then on.

A group creator can see my check-ins. Can I stop that?

Not while you are in their group, because that is what the group is for. You can leave any group at any time from the group's own screen, and your personal goals are never visible to anyone but you.

Deleting your account

You can delete your My Padys account yourself in the app, or ask us to delete it for you by email.

By email

If you cannot get into the app, or no longer have it installed, email contact@ivyapps.cloud from the email address on your account and ask us to delete it. We will confirm once it is done.

What happens next

• Straight away, your account is disabled and nobody can sign in to it.
• 30 days later, it is permanently erased.
• Deleted it by mistake? Email us within those 30 days and we can restore it. After that, your data is gone and cannot be recovered, so please do not wait.

What is deleted

• Your profile: your name, email address, profile photo and settings
• Your personal goals, their steps, and every check-in on them
• Your group check-ins, and the notes you added to them
• Your membership of every community and group
• Announcements you posted
• Private notes a group creator wrote about you, and notes you wrote about others
• Your badges and achievement progress
• Invites you created
• Usage analytics about you, including any copy held by our analytics provider, PostHog
• Your sign-in record

What is kept

• Communities and groups you created stay for their members, so other people do not lose their own goals and history. Your name is removed from them.
• Other people's goals and check-ins are not affected.
• Technical server logs are kept for around 30 days, then deleted.

Reporting something serious

If someone in a group is harassing you or posting something that should not be there, email contact@ivyapps.cloud with the group name and what happened. We take it seriously and we will come back to you.